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Home > Dynamics 365, Uncategorized > Dynamics 365 – Error while sending mail on behalf of another user

Dynamics 365 – Error while sending mail on behalf of another user

Recently one of my users complained that they could not send mails on behalf of another users.

Unable to send email on behalf of another user

Issue was because of missing privilege and a setting at actual user, whom the other user trying to send on behalf of

Reason and fix:

To explain this better, I have 2 Users in my system

  • ‘Aruna’ : Having ‘Salesperson’ security role
  • ‘Rajeev’: Having ‘System Administrator’ security role

Issue coming up when ‘Aruna’ trying to send email as ‘Rajeev’ (i.e., Email.From=’Rajeev’)

To allow ‘Aruna’ send email as ‘Rajeev’ below 2 conditions has to be met

  • Provide ‘Send Email as Another User’ privilege to Aruna’s ‘Salesperson’ Security Role

Security Role - Send email as another user

  • Actual User (i.e., Rajeev) should enable ‘Select whether users can send email for you‘ option in his Personal Settings.

Personal Options - Other users can send email

🙂

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