Rajeev Pentyala – Microsoft Power Platform

Recently one of my users complained that they could not send mails on behalf of another users.

Issue was because of missing privilege and a setting at actual user, whom the other user trying to send on behalf of

Reason and fix:

To explain this better, I have 2 Users in my system

• ‘Aruna’ : Having ‘Salesperson’ security role
• ‘Rajeev’: Having ‘System Administrator’ security role

Issue coming up when ‘Aruna’ trying to send email as ‘Rajeev’ (i.e., Email.From=’Rajeev’)

To allow ‘Aruna’ send email as ‘Rajeev’ below 2 conditions has to be met

• Provide ‘Send Email as Another User’ privilege to Aruna’s ‘Salesperson’ Security Role

• Actual User (i.e., Rajeev) should enable ‘Select whether users can send email for you‘ option in his Personal Settings.

🙂