Unable to install CRM 2011 Report Extension – Reboot required error
I was getting below “Reboot Required” message when I tried to install “CRM 2011 Report Extension” (i.e., CRM2011-Bids-ENU-i386)
Installation cannot proceed
- I restarted my machine and I retried to install, still I was getting same error.
- As mentioned in the error message, I checked the log file under “C:\Users\{curr_user}\appdata\Roaming\Microsoft\MSCRM\Logs\BIDSExtensionsSetup.log” path, there it was written as
Reboot required — Key Found: HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
Fix –
- Seems a known issue
- We need to delete the “RunOnce” key from “Registry” (Path – HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce)
- Refer KB Article from Microsoft.
After deletion of “RunOnce” key from Registry, I was able to install CRM 2011 Report Extension.
🙂
Categories: CRM 2011
CRM 2011, reboot required, report extension, unable to install
Rajeev Pentyala - Microsoft Power Platform 
Hi Rajiv,
Nice Article. Thanks!
Quick question… prior to deleting the key did you clear ( or does one need to) the root folder of the reporting extensions install?
Farhan
Are you referring to extracted files when you click setup, If yes its not required.
Yes, thats what I was referring to.
Thanks for your reply.