Home > CRM 2011 > Unable to install CRM 2011 Report Extension – Reboot required error

Unable to install CRM 2011 Report Extension – Reboot required error

I was getting below “Reboot Required” message when I tried to install “CRM 2011 Report Extension” (i.e., CRM2011-Bids-ENU-i386)

Installation cannot proceed

Installation cannot proceed

  • I restarted my machine and I retried to install, still I was getting same error.
  • As mentioned in the error message, I checked the log file under “C:\Users\{curr_user}\appdata\Roaming\Microsoft\MSCRM\Logs\BIDSExtensionsSetup.log” path, there it was written as

Reboot required — Key Found: HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

Fix –

  • Seems a known issue
  • We need to delete the “RunOnce” key from “Registry” (Path – HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce)
  • Refer KB Article from Microsoft.

After deletion of “RunOnce” key from Registry, I was able to install CRM 2011 Report Extension.


  1. May 16, 2013 at 10:23 AM

    Hi Rajiv,

    Nice Article. Thanks!

    Quick question… prior to deleting the key did you clear ( or does one need to) the root folder of the reporting extensions install?


    • May 16, 2013 at 12:15 PM

      Are you referring to extracted files when you click setup, If yes its not required.

      • May 16, 2013 at 1:04 PM

        Yes, thats what I was referring to.
        Thanks for your reply.

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