Home > CRM 2011, Upgrade > Audit issue after upgrade to CRM 2011

Audit issue after upgrade to CRM 2011


Recently when i upgrade my solution from CRM 4.0 to CRM 2011, I got an exception with CRM 2011 OOB “Audit” feature

(i.e., When I clicked on ‘Audit History’ link on one of the audit enabled entity’s CRM Form).

When I verify the Event Viewer (i.e., Application log) for error on the CRM Server, there was an error from ‘MSCRMWebService’ with below message.

The Web service Plug-In failed in Message : RetrieveRecordChangeHistory

Fix: –

This is a known issue with product and got fixed in CRM 2011 Roll up 2. So, install the role up 2 by downloading from below site  http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26124

***Imp Note :- Even after the installation of Roll Up 2, the old records still shows the audit error. The roll up fix applies to the new records.

– You may still get Audit issues even after Roll Up 2, when you share a record Programatically  (i.e, Using plug-in’s). This issue has been fixed in Roll Up 4.

Hope It Helps 🙂

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