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Continue reading →: Executing Informix DB Stored Procedure in SSRS
Recently we got a requirement to pull the data from IBM Informix DB and prepare report using SSRS. For who does not know what is Informix, refer here Below are Stored Procedure details Name: sp_getcustomersbycity Description: Accepts date range and City codes as parameters and returns Customer result set. Query…
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Continue reading →: Access Denied Error – Case Reactivation
Recently we deployed a solution on Customer environment and few users complained of getting ‘Access Denied’ error message while trying to ‘Reactivate’ a resolved case. Issue was intermittent and we were unable to reproduce in our Development environment. After spending some time, we identified ‘Access Denied’ coming up only for Cases…
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Continue reading →: Incorrect date (KPI) calculation – Enhanced SLA
We have an ‘Enhanced SLA’ configured in our CRM application which was working fine in development environment. Recently we deployed solution on Customer’s server and surprisingly SLA showing incorrect First Response\Resolve by KPI’s hence ‘SLA Counter’ showing wrong timer. Refer below screen where Timer showing 561 days however ‘Failure Date’ was…
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Continue reading →: Intermittent 404 error while accessing F5 load balanced CRM
We recently configured F5 load balancer with 2 CRM application servers and deployed our build. Within no time we started getting “404 Not Found” randomly while navigating with in the CRM application and up on refresh CRM screen loading properly. Reason and Fix In one of the 2 CRM application servers,…
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Continue reading →: Script error with navigate() statement while navigate between forms – CRM Jscript
We have a Custom entity with 3 forms and the requirement is to navigate to a different form based on a field value . So we registered a script on form ‘load’ event to navigate to a specific form based on an option set value. Navigation worked as expected except…
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Continue reading →: Error initializing component with element id=’xxxx’ and with type=’null’: Object doesn’t support this action – CRM
Recently we configured F5 load balancer and from then we were frequently getting Script Error Notifications while navigating in CRM application. In error report there is below content <CrmScriptErrorReport> <ReportVersion>1.0</ReportVersion> <ScriptErrorDetails> <Message>Error initializing component with element id=’xxxx’ and with type=’null’: Object doesn’t support this action</Message> Reason ‘Anonymous Authentication’ has been…
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Continue reading →: SQL Server Timeout Error – Importing CSV file
Other day I got a SQL Timeout error while importing Article’s using a CSV file which is of 75 KB size. Below are my troubleshooting steps and Fix . Troubleshoot steps Verified both SQL Server and CRM App server’s event viewer. On CRM App server there was only one warning with an…
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Continue reading →: Why my Enhanced SLA not triggering – CRM 2015
I was exploring ‘Enhanced SLA’ feature in CRM 2015. I created my first basic enhanced SLA with below steps Created a new SLA Added a new ‘SLA Item’ with no ‘Applicable When’ criteria (i.e., SLA should kick in for all Case’s if no criteria given) and ‘Success Criteria’ as Case…
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Continue reading →: SQL Timeout error while exporting solution – CRM
Other day my CRM solution export stopped working and I was getting ‘SQL Timeout’ exception while export. In the event viewer there was an entry with below content Query execution time of 30.7 seconds exceeded the threshold of 10 seconds. Thread: 38; Database: {Organization_MSCRM}; Server:192.168.36.7; Query: update [WorkflowBase] set [SupportingSolutionId]=’00000000-0000-0000-0000-000000000000′, [OverwriteTime]=’01/01/1900 00:00:00′…
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Continue reading →: Trigger USD event from CRM Hosted Control’s Jscript
In one of our requirement we had to trigger a USD Event from CRM Hosted Control’s onchange event of an option set. Below are the steps to invoke USD event from option set’s ‘onchange’ event. Assume your USD event name is “USDOnChange” In my CRM Hosted Control’s onchange event placed this…
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Rajeev Pentyala – Technical Blog on Power Platform, Azure and AI 