Advertisements
Home > Dynamics Portals > ‘Portal Comment’ not showing up – Dynamics Portals

‘Portal Comment’ not showing up – Dynamics Portals

‘Portal Comment’ is an OOB activity which comes with Portal solution and enables peer-to-peer interactions between Portal Users and Dynamics Users.

To add ‘Portal Comment’ for a record, go to ‘ACTIVITIES’ tab on the form and select ‘Portal Comment’.

PC_5

Problem Statement:

  • ‘Portal Comment’ added from Dynamics on a record not showing up in Portal.
  • Below is a ‘Portal Comment’ added for Case record ‘Test’.

PC_1

  • It was not showing up on Case record on Portal

PC_2

Reason and Fix:

  • ‘Portal Comment’ will only show up on Portal, when the ‘SEND’ button clicked (i.e, Status = Completed)

PC_3

  • Now, open the record in Portal and you should see the ‘Portal Comment’
    • Note: Text added in ‘Description’ field of ‘Portal Comment’ will show up on Portal

PC_4

  • ‘Portal Comment’ can also be added from Portal by using ‘Add Comment’ button and it will show up in ‘ACTIVITIES’ tab of the record.

🙂

Advertisements
  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

%d bloggers like this: