Home > Dynamics Portals > ‘Portal Comment’ not showing up – Dynamics Portals

‘Portal Comment’ not showing up – Dynamics Portals

‘Portal Comment’ is an OOB activity which comes with Portal solution and enables peer-to-peer interactions between Portal Users and Dynamics Users.

To add ‘Portal Comment’ for a record, go to ‘ACTIVITIES’ tab on the form and select ‘Portal Comment’.


Problem Statement:

  • ‘Portal Comment’ added from Dynamics on a record not showing up in Portal.
  • Below is a ‘Portal Comment’ added for Case record ‘Test’.


  • It was not showing up on Case record on Portal


Reason and Fix:

  • ‘Portal Comment’ will only show up on Portal, when the ‘SEND’ button clicked (i.e, Status = Completed)


  • Now, open the record in Portal and you should see the ‘Portal Comment’
    • Note: Text added in ‘Description’ field of ‘Portal Comment’ will show up on Portal


  • ‘Portal Comment’ can also be added from Portal by using ‘Add Comment’ button and it will show up in ‘ACTIVITIES’ tab of the record.


  1. Uday Bhaskar
    June 6, 2018 at 9:15 AM

    how to send an email when a new comment added in portal

    • June 16, 2018 at 11:52 AM

      You might want to register Plug-in/Workflow event on ‘Portal Comment’ entity.

  2. October 13, 2018 at 12:25 PM

    Thanks for sharing wonderful content, very informative. Your blog post resolves my problem, keep update….

  3. mastermindtechies
    December 10, 2018 at 12:39 PM

    Great information about crm and happy to read this content.

  4. Syed Salman
    September 28, 2020 at 3:20 PM

    what is the entity called in dynamics through which we can create portal comments via web api?

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