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Posts Tagged ‘Not showing up’

‘Portal Comment’ not showing up – Dynamics Portals

‘Portal Comment’ is an OOB activity which comes with Portal solution and enables peer-to-peer interactions between Portal Users and Dynamics Users.

To add ‘Portal Comment’ for a record, go to ‘ACTIVITIES’ tab on the form and select ‘Portal Comment’.

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Problem Statement:

  • ‘Portal Comment’ added from Dynamics on a record not showing up in Portal.
  • Below is a ‘Portal Comment’ added for Case record ‘Test’.

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  • It was not showing up on Case record on Portal

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Reason and Fix:

  • ‘Portal Comment’ will only show up on Portal, when the ‘SEND’ button clicked (i.e, Status = Completed)

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  • Now, open the record in Portal and you should see the ‘Portal Comment’
    • Note: Text added in ‘Description’ field of ‘Portal Comment’ will show up on Portal

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  • ‘Portal Comment’ can also be added from Portal by using ‘Add Comment’ button and it will show up in ‘ACTIVITIES’ tab of the record.

🙂

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