Rajeev Pentyala – Technical Blog on Power Platform, Azure and AI

Recently one of my users complained that they could not send mails on behalf of another users.

Issue was because of missing privilege and a setting at actual user, whom the other user trying to send on behalf of

Reason and fix:

To explain this better, I have 2 Users in my system

• ‘Aruna’ : Having ‘Salesperson’ security role
• ‘Rajeev’: Having ‘System Administrator’ security role

Issue coming up when ‘Aruna’ trying to send email as ‘Rajeev’ (i.e., Email.From=’Rajeev’)

To allow ‘Aruna’ send email as ‘Rajeev’ below 2 conditions has to be met

• Provide ‘Send Email as Another User’ privilege to Aruna’s ‘Salesperson’ Security Role

• Actual User (i.e., Rajeev) should enable ‘Select whether users can send email for you‘ option in his Personal Settings.

🙂