Rajeev Pentyala – Microsoft Power Platform

I had a plug-in registered  on ‘Activities’ (i.e., ActivityPointer) on ‘RetrieveMultiple’ message.

The Plug-in getting triggered when I open ‘Activities’ from any where (i.e., From ‘Advanced Find’, Sitemap on workplace area, Associated views of  all custom entities) except when I open an account and click on ‘Activities’ associated/roll-up view.

Reason

• For ‘Accounts’, CRM out of the box provides a rollup view for activities. When you click on ‘Activities’ associated view, CRM uses ‘Rollup’ message instead of ‘RetrieveMultiple’.

Activities Rollup View

• This is the reason why the ‘Retrieve Multiple’ plug-in is getting ignored when you click on ‘Activities’ link.

Workaround

• To fire a plug-in when user clicks on ‘Activities’ link from ‘Account’, we need to register a Plug-in on ‘Rollup’ message.
• However ‘Rollup’ message will not be exposed by CRM (Refer below Plug-in registration tool screen). It needs DB level tweaking to get the message and register a Plug-in which is strictly UN-SUPPORTED

Roll up message unavailable

• Refer article how to do it unsupported way.

🙂