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Home > CRM 2011 > Why ‘RetrieveMultiple’ plug-in not firing when I choose ‘Activities’ roll-up view

Why ‘RetrieveMultiple’ plug-in not firing when I choose ‘Activities’ roll-up view

I had a plug-in registered  on ‘Activities’ (i.e., ActivityPointer) on ‘RetrieveMultiple’ message.

The Plug-in getting triggered when I open ‘Activities’ from any where (i.e., From ‘Advanced Find’, Sitemap on workplace area, Associated views of  all custom entities) except when I open an account and click on ‘Activities’ associated/roll-up view.

Reason

  • For ‘Accounts’, CRM out of the box provides a rollup view for activities. When you click on ‘Activities’ associated view, CRM uses ‘Rollup’ message instead of ‘RetrieveMultiple’.
Activities Rollup View

Activities Rollup View

  • This is the reason why the ‘Retrieve Multiple’ plug-in is getting ignored when you click on ‘Activities’ link.

Workaround

  • To fire a plug-in when user clicks on ‘Activities’ link from ‘Account’, we need to register a Plug-in on ‘Rollup’ message.
  • However ‘Rollup’ message will not be exposed by CRM (Refer below Plug-in registration tool screen). It needs DB level tweaking to get the message and register a Plug-in which is strictly UN-SUPPORTED
Roll up message unavailable

Roll up message unavailable

  • Refer article how to do it unsupported way.

🙂

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