Home > CRM 2011 > CRM online instance opening only in Mobile version – Fix

CRM online instance opening only in Mobile version – Fix

The other day, when I upgraded to IE 11 browser and when I browse my CRM online URL, I was getting only mobile version (i.e., http:// Orgname.crm5.dynamics.com/m/default.aspx).

CRM Mobile Version

CRM Mobile Version

Even if i explicitly provide the URL http:// Orgname.crm5.dynamics.com/default.aspx, it was redirecting to Mobile version Reason

  • CRM online is not compatible with IE 11


  • Add CRM online site to IE 11 compatibility list
  • Go to Tools -> Compatibility View Settings
  • Add the “dynamics.com” website to compatibility view settings by click on “Add”
Comaptibility Settings

Compatibility Settings

  • If its “OnPremise” add CRM server name to compatibility view settings.
  • Refresh the browser


  1. Gary Lavin
    November 8, 2013 at 4:54 AM

    Great fix

  2. Etienne
    December 3, 2013 at 4:04 AM

    for me going directly to
    works as well.

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