Published by

Rajeev Pentyala

July 10, 2013

The other day, when I upgraded to IE 11 browser and when I browse my CRM online URL, I was getting only mobile version (i.e., http:// Orgname.crm5.dynamics.com/m/default.aspx).

Even if i explicitly provide the URL http:// Orgname.crm5.dynamics.com/default.aspx, it was redirecting to Mobile version Reason

CRM online is not compatible with IE 11

Fix

Add CRM online site to IE 11 compatibility list
Go to Tools -> Compatibility View Settings
Add the “dynamics.com” website to compatibility view settings by click on “Add”

Comaptibility Settings — Compatibility Settings

If its “OnPremise” add CRM server name to compatibility view settings.
Refresh the browser

🙂

2 responses to “CRM online instance opening only in Mobile version – Fix”

Gary Lavin

November 8, 2013

Great fix

Reply
Etienne

December 3, 2013

for me going directly to
xxx.crm5.dynamics.com/main.aspx
works as well.

Reply