Home > CRM, CRM 2011 > Client Access Licenses (CAL) – CRM 2011

Client Access Licenses (CAL) – CRM 2011

CRM 2011 for On-premises is licensed using a Server/CAL (Client Access License) model.

  • There are two CALs with the following usage distinctions
    • User CAL – Enables each licensed user to access the CRM Server from any device.
    • Device CAL – This assigns the CAL to a device so it can be shared by non-concurrent users making this an ideal option for shift workers who share the same device or hot-desk staff in a call center.

License Vs CAL

  • CRM server license is required for each running instance of the software, and CALs are required for each person or device accessing a CRM Server

The functionality for an on-premise installation of Microsoft Dynamics CRM is controlled by 3 types of CAL

CAL CRM 2011

CAL CRM 2011

  1. Employee Self Service (ESS) CAL
    • ESS CAL is ideal for enabling CRM users to connect to CRM from external applications like SharePoint, web portals as well as custom applications.
    • Enable internal users to connect with CRM through an Application Programming Interface / GUI without using the standard CRM web or Outlook client interfaces.
  2. Limited CAL
    • Limited CAL users have privileges to manage work, assign and share their data with other users in the organization.
    • These users have access to powerful reporting capabilities of CRM
  3. CAL
    • CAL delivers the full read-write capabilities of CRM
    • CAL users have complete control over all the information stored with in a CRM system managed through the security roles.
    •  They also have ability to administer and customize CRM, create and update business reports, and business processes

Refer below useful links


Categories: CRM, CRM 2011 Tags: , , ,
  1. Pradeep
    September 4, 2012 at 2:02 PM

    What is Limited read and write access, they are limited to only few entities?

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