Rajeev Pentyala – Technical Blog on Power Platform, Azure and AI

CRM 2011 for On-premises is licensed using a Server/CAL (Client Access License) model.

• There are two CALs with the following usage distinctions
  • User CAL – Enables each licensed user to access the CRM Server from any device.
  • Device CAL – This assigns the CAL to a device so it can be shared by non-concurrent users making this an ideal option for shift workers who share the same device or hot-desk staff in a call center.

License Vs CAL

• CRM server license is required for each running instance of the software, and CALs are required for each person or device accessing a CRM Server

The functionality for an on-premise installation of Microsoft Dynamics CRM is controlled by 3 types of CAL

1. Employee Self Service (ESS) CAL
   • ESS CAL is ideal for enabling CRM users to connect to CRM from external applications like SharePoint, web portals as well as custom applications.
   • Enable internal users to connect with CRM through an Application Programming Interface / GUI without using the standard CRM web or Outlook client interfaces.
2. Limited CAL
   • Limited CAL users have privileges to manage work, assign and share their data with other users in the organization.
   • These users have access to powerful reporting capabilities of CRM
3. CAL
   • CAL delivers the full read-write capabilities of CRM
   • CAL users have complete control over all the information stored with in a CRM system managed through the security roles.
   •  They also have ability to administer and customize CRM, create and update business reports, and business processes

Refer below useful links

• CRM 2011 Pricing and Licensing Guide
• http://crm.dynamics.com/en-us/on-premises

🙂