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Power Apps | Custom connector | User does not have an entitlement to use PowerApps

September 2, 2020 Leave a comment

From the Dynamics trial instance, while registering a Custom Connector, encountered following issue.

Reason:

  • Error message states clearly, that the User who is trying to register ‘Custom Connector’ does not have ‘Power Apps’ license.
  • By default when you subscribe for trial , Dynamics only grants the ‘Dynamics 365 Customer Engagement Applications’ license which does not have ‘Power Apps’ option.
  • To check the User license, connect to Microsoft 365 Admin Center
  • Go to user’s ‘Manage product licenses’ tab.

Fix:

  • Grant the user Power Apps license to the user.
  • One option is by subscribing for the ‘Dynamics 365 Customer Engagement Plan‘ license by following below steps.
  • Connect to Microsoft 365 Admin Center
  • Go to ‘Billing -> Purchasing Services’.
  • Select ‘Dynamics 365 Customer Engagement Plan Trial’ and click on ‘Get free trial’.
  • You would get following confirmation page up on procurement.
  • Now open the User, and grant the ‘Dynamics 365 Customer Engagement Plan’ license.
    • Make sure ‘PowerApps for Dynamics 365’ is enabled.
  • You should be able to configure Custom Connector now.
  • Refer Power Apps license guide for more details.

🙂

Categories: PowerApps Tags: ,