Rajeev Pentyala – Microsoft Power Platform

Other day, I was getting solution installation failure error while installing “Voice of the Customer” on my trail instance.

Issue was persisting even after multiple retries.

Reason:

• I tried to install solution from “Manage your solutions” screen, which is the reason for failure (This approach used to work in CRM 2016 till Dynamics Version 9)
• This is not the proper way of installing ‘Voice of the Customer’ solution from Version 9, as per the documentation available here

Fix:

So the right way to install  ‘Voice of the Customer’ solution, from V9, is from ‘Applications’ tab of your ‘Dynamics 365 Admin Center’

• Connect to your Office 365 Portal
• Go to the Dynamics 365 Administration Center, and then select the Applications tab.
• Select the application row titled Voice Of The Customer, and then select Manage.

• In the next screen, pick your instance and click ‘Install’

• To track the progress, go to “Dynamics 365 Administration Center“, Select the instance name, and then select Solutions.
• The status is displayed in the Status column.

To know more on the usage of ‘Voice of the Customer’ solution, refer my article

Quick Notes:

• Up on the ‘Voice of the Customer’ solution installation, a new “VOC Push Service user”  (Application User) is created automatically.
• This Application User will allow Voice of the Customer Azure service to authenticate with Dynamics 365 using Server-to-Server (S2S) authentication.
• As this “VOC Push Service user” is an “Application User” no additional license will be consumed.
• To know more about S2S authentication with Application User, refer my article

🙂