Rajeev Pentyala – Microsoft Power Platform

I was getting below “Reboot Required” message when I tried to install “CRM 2011 Report Extension” (i.e., CRM2011-Bids-ENU-i386)

Installation cannot proceed

• I restarted my machine and I retried to install, still I was getting same error.
• As mentioned in the error message, I checked the log file under “C:\Users\{curr_user}\appdata\Roaming\Microsoft\MSCRM\Logs\BIDSExtensionsSetup.log” path, there it was written as

Reboot required — Key Found: HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

Fix –

• Seems a known issue
• We need to delete the “RunOnce” key from “Registry” (Path – HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce)
• Refer KB Article from Microsoft.

After deletion of “RunOnce” key from Registry, I was able to install CRM 2011 Report Extension.

🙂