Posts Tagged ‘Recommendation’

D 365 – Set Recommendation on a field using JScript/Business Rule

In this article I am going to detail the steps to set a notification (i.e., Recommendation/Error) to a particular control on the form.

Notifications can be of 2 types; Error or Recommendation.

  • If an ‘Error’ notification set, a red “X” icon appears next to the control. Setting an error notification on a control blocks saving the form.
  • If a ‘Recommendation’ notification set, an “i” icon appears next to the control. A recommendation notification does not block saving the form.

To explain this better, I am taking below scenario

  • If ‘Account Name’ is ‘Microsoft’ recommend to set ‘Ticker Symbol’ to ‘MSFT’

Recommendation - 1

  • From the recommendation, if I click on ‘Apply’, set ‘Ticker Symbol’ to ‘MSFT’

Recommendation - 2

Setting Recommendation using ‘Business Rule’:

Create a new ‘Business Rule’ with below components

Recommendation - BR 2

  • Add a “Condition” flow with condition (If ‘Account Name’ = ‘Microsoft’ AND ‘Ticker Symbol’ <> MSFT)
  • If condition met, add ‘Recommendation’ action
  • Under ‘Recommendation’ action, add sub Action, set ‘Ticker Symbol’ field to ‘MSFT’

Recommendation - BR 1

Setting Recommendation from JScript:

Register this function on form ‘onload’ and ‘onchange’ of ‘Account Name’ field.

function setRecommendationOnAccountName() {
var ctrlAccountName = Xrm.Page.getControl(‘name’);
var accountName =‘name’);
var tickerSymbol =‘tickersymbol’);

// Check condition (If ‘Account Name’ = ‘Microsoft’ AND ‘Ticker Symbol’ <> MSFT)
if (accountName.getValue(‘Microsoft’) && tickerSymbol.getValue() != ‘MSFT’) {
var actionCollection = {
message: ‘Set the Ticker Symbol to MSFT?’,
actions: null

// Add sub Action, set ‘Ticker Symbol’ field to ‘MSFT’ and clear Recommendation
actionCollection.actions = [function () {

// Set the Notification to ‘Account Name’ control
messages: [‘Set Ticker Symbol’],
notificationLevel: ‘RECOMMENDATION’,
uniqueId: ‘notify_account_name’,
actions: [actionCollection]


  • notificationLevel : Valid values are either ERROR or RECOMMENDATION. If nothing specified in object definition, it is set to ERROR by default.