Posts Tagged ‘PVA’

Power Virtual Agent (PVA) | GPT | Boost conversations (preview)

In this article, I am going to give a quick demo on PVA Boost conversations GPT capability.

What is Boost conversations in PVA

  • By utilizing the boosted conversations in Power Virtual Agents, your bot can find and present information from an external source (i.e., Public facing website).
  • What is an External Source?
    • Pick a publicly accessible website, such as your primary company domain or customer support site.
    • Ensure that the site you select is accurate and up to date – the bot willl use it as the basis for its conversations.
    • Ensure the site is indexed or found by Bing
  • This feature runs on Azure OpenAI service. About OpenAI service.

Lets learn how to use Boost conversations capability.

Steps to use Boost conversations in PVA

  • Provide the details and complete the sign up.
  • In the next screen, provide the External Source website URL as the Boost conversations can find and present information from the website.
    • I’ve given ‘’ as the External Source.
  • Your text bot is ready to take questions with out the need of creating Topics.
  • Ask a question relevant to ‘’ which is our External Source and you will get answers in response as below.
  • Now, lets change the website url using ‘Change site’ option.
  • I’ve provided as the url and clicked ‘Save’.
  • Ask about latest products and you will get response as below.
  • Try suggestions about products.

Publish the bot:
  • During this preview, you won’t be able to publish bots that have Boost conversations enabled.
  • Publish fails with You’ve boosted your conversational coverage, which is a feature that blocks publishing. Change your settings or contact your administrator to publish this bot error.
  • During the Preview of this feature you’ll need to contact Microsoft Support if you want to publish a bot that has Boost conversations enabled.

URL considerations:

There are some requirements on the type and structure of the External Source URL you use:

  • The URL can have up to two levels of depth (or “sub-paths”, indicated by forward slashes (/)). Your URL can have a trailing forward slash, and this won’t be included in the limit of two slashes.
  • Refer this link for more details.