Rajeev Pentyala – Microsoft Power Platform

In this article, I am going to give a quick demo on PVA Boost conversations GPT capability.

What is Boost conversations in PVA

• By utilizing the boosted conversations in Power Virtual Agents, your bot can find and present information from an external source (i.e., Public facing website).
• What is an External Source?
  • Pick a publicly accessible website, such as your primary company domain or customer support site.
  • Ensure that the site you select is accurate and up to date – the bot willl use it as the basis for its conversations.
  • Ensure the site is indexed or found by Bing
• This feature runs on Azure OpenAI service. About OpenAI service.

Lets learn how to use Boost conversations capability.

Steps to use Boost conversations in PVA

• Make sure you have ‘Power Virtual Agent’ account. If not, you can get a free 30-days account from https://powervirtualagents.microsoft.com/en-us/.
• Click on ‘Start free’ and start the setup.

• Provide the details and complete the sign up.

• Post setup, you will be redirected to PVA portal.
• Create a new chatbot by selecting ‘Try the unified canvas (preview)‘

• In the next screen, provide the External Source website URL as the Boost conversations can find and present information from the website.
  • I’ve given ‘rajeevpentyala.com’ as the External Source.

• Your text bot is ready to take questions with out the need of creating Topics.

• Ask a question relevant to ‘rajeevpentyala.com’ which is our External Source and you will get answers in response as below.

• Now, lets change the website url using ‘Change site’ option.

• I’ve provided amazon.in as the url and clicked ‘Save’.

• Ask about latest products and you will get response as below.

• Try suggestions about products.

Publish the bot:

• During this preview, you won’t be able to publish bots that have Boost conversations enabled.
• Publish fails with You’ve boosted your conversational coverage, which is a feature that blocks publishing. Change your settings or contact your administrator to publish this bot error.

• During the Preview of this feature you’ll need to contact Microsoft Support if you want to publish a bot that has Boost conversations enabled.

URL considerations:

There are some requirements on the type and structure of the External Source URL you use:

• The URL can have up to two levels of depth (or “sub-paths”, indicated by forward slashes (/)). Your URL can have a trailing forward slash, and this won’t be included in the limit of two slashes.
• Refer this link for more details.

🙂