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Posts Tagged ‘Failed’

ADX Portals Web Notification system job failures and fix

Other day ADX web notification system jobs were failing/in Progress from long with below error message

ADX Web Notifctaion Failures

To give little background on Web Notifications:

  • Adxstudio Portal application caches results from CRM to improve performance.
  • This is done by adding a Web Notification URL in CRM (Advanced Find –> Web Notification URLS)

Web Notifctaion URL's

  • For each event that is processed in the CRM event execution pipeline, such as a create, update, or delete, a new system job for the appropriately registered Web Notification plugin step is created and run that sends an HTTP POST web request to each Web Notification URL to inform the portal cache should be refreshed

Reason and Fix:

  • Issue was with wrong web notification URL.
  • We modified our portal URL hosted in Azure and did not update the same in “Web Notification” URL.
  • Issue has been fixed by correcting the URL and disable and then enable the web notifications again
    • To Enable\Disable Notifications, open OOB ADX “Web Notification’ solution (Settings -> Solutions)

Enable_Disable Web Notifications

Note:

  • If web notifications have been enabled and a change is made to the Portal URL and/or Web Notification URLs, the web notifications need to be disabled and then enabled again to have the changes to the URLs properly registered.
  • If multiple Portal Web App’s hosted for a CRM organization, you can have multiple “Web Notification URL” entries.

Refer article for more info on Web Notifications.

🙂

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Categories: ADX Tags: ,