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Dynamics 365 Portal – Troubleshoot errors hosted in Azure

September 3, 2017 Leave a comment

Recently we got internal server error while we were accessing Portal hosted in Azure.

Microsoft Azure is providing simple and quick way to troubleshoot the errors.

There are few options to troubleshoot like ‘Log Stream’ and ‘Diagnostic Dumps’. In this Article, I am going to show how to use them.

Pre-requisite:

  • Connect to your Azure account and open the Web App from ‘App Services’
  • Make sure you enable “Application Logging” from ‘Diagnostics logs’ section

Azure - Diagnostics logs

Log Stream:

  • ‘Log Stream’ is helpful to track the ongoing exceptions and track the live Request and Response.

Azure - Log Stream

Diagnostic Dump:

  • Connect to KUDU services by clicking on ‘Advanced Tools –> Go’

Azure - Connect to KUDU Service

  • Click on Tools –> Diagnostic Dump

Azure KUDU - Diagnostic Dump

  • Download and extract the .zip folder
  • Go to ‘LogFiles’

Diagnostic Dump - Eventlog

  • Open the ‘eventlog.xml’ using any file editor

Diagnostic Dump - Open Eventlog

‘Application Insights’ is another option which helps you detect and diagnose quality issues in your web apps and web services.

🙂

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