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Access denied error while updating user’s “domain name” field
April 10, 2013
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We have few existing users in our CRM application which we wanted to change the “Domain name”.
Also we wanted this update to be done by a User who is not a “System administrator”.
We were getting below exception for few users, when we try to update the domain name of User record.
Access is denied; Unable to get DNS Name of Domain
Troubleshoot steps
- Since the logged in user was not “System Administrator”, we thought there was some missing privilege preventing the user to change the domain name
- But at the same time “System Administrator” is able to update domain name successfully
- So we tried a trick by copying “System Administrator” role and created a new role and assigned the role to user and tried
- Still we were getting same exception with copy of “System Administrator” role
Reason
- The reason was “System administrator” role will be having some hidden privileges (Which are not available on Security role form)
- So the System Administrator role in order to make changes to the logon name.
Below articles helped me to understand the problem
Categories: CRM 2011
Access denied error, change domain name, user update